I have had the opportunity to successfully execute events large and small.  From execution of NFL Super Bowls, MLB All Star games, MLB/NFL Play Off games, World Series games and events, high profile concerts and major professional sporting venue openings  to  smaller, personal celebrations, proms and business meetings. I have a tenacity and motivated focus for executing spectacular experiences.

 

My background as a hospitality professional began over 20 years ago as an Human Resource Manager at Progressive Field.  There I was responsible for hiring, training, and staff scheduling for 81 plus games and events annually.  I was an integral part of the team behind the team that successfully served guests and fans.

 

I continued by career and took my skills to Cleveland Browns/First Energy Stadium where I put together not only the staffing plan during the Browns first season of operation at their new stadium, but I also executed the plan and hired and trained over 4000 team members during that first season when the team returned in 1999 while simultaneously serving as the HR Manager at Progressive Field. In 2012 I became the Operations Manager at First Energy and managed Concessions, Clubs, Supplies and Services as well as Vending and Catered events.

 

Focus on the Guest Experience has always been paramount in my roles and I have been honored to serve as GuestPath Coordinator (focused on events and training programs that include Key Elements of Service, Service Recovery and leadership focus), TEAM (Responsible Alcohol Service) Master Trainer and GreenPath Steward (recycling and energy conservation initiatives).

 

My role and goal as a key contributor is to always deliver more than expected.  Good is not the end game, with Hit Your Mark Productions® the result will be great.